We are here for you. Here is how you can contact us.

Do you have questions regarding your current energy contracts or do you want to receive more information about our products? Or do you want to sign an electricity / natural gas contract? Our customer service as well as our customer consultants are more than happy to help you with any concern you might have. 

This is how you can reach us

person In the service center

Our service centers in the Saalstraße 8a in Jena and in the Breiten Straße 11 in Pößneck are open for you. For now, the service center in the Rudolstädter Straße 39 in Jena will remain closed for customers. 

in Jena on weekdays 8 am - 6 pm | on Saturdays 9 am - 2 pm

in Pößneck

Mo 9 am - 3 pmTue/Thu 9 am - 6 pm Wed 9 am - 2 pm Fr 9 am - 1 pm

We have moved! 
The service center in the Grietgasse Jena has moved. From now on you will find us in the Stadtwerke Jena customer service center in the Saalstraße 8a

Do you want a personal consultation in our new customer service center in Jena? Then you can book your appointment here:

Book an appointment


phone Over the phone

Our service employees are there for you from Monday to Friday from 8 am to 6 pm.

Phone number: 03641 688-366

Convinced by quality 

Our free callback service 

We'll call you whenever it suits you best! 
Arrange a phone call with one of our service employees. You can either request an immediate callback or request being called back at a later time. Please be aware that our immediate callback service is only available during our opening hours. 

Book an immediate callback

Immediate callback

Call back at a later date

Appointment callback


language Online

Information about our products

You can find an overview of our products as well as all the important details on our websites for 

Electricity →           Natural gas →

Conclude a contract

Do you want to conclude an electricity or natural gas contract? You can do this easily online using our price calculator. 

Price calculator →


Everything regarding your contract

In our customer portal you can report your meter readings, view your invoices, adjust advanced payments and do many more things all around the clock. 

Customer portal →


chat Via chat

Do you want to receive the appropriate answers to your questions fast? Then it is best to use our Chatbot. For that, the only thing you have to do is click on the symbol at the bottom right. There you will get information about the products and services offered by the Stadtwerke Energie. 



Your personal contact person can be reached via the usual contact possibilities.

Alternatively, you can send us an email:

email geschaeftskunden@​stadtwerke-jena.de