We are here for you. All around your energy.

Do you have questions or suggestions regarding energy-related topics? Our customer service as well as our customer consultants are there to help you either in person, via the phone or online. 

Netze High voltage tower – Stockfoto

Noticed a malfunction? 24-hour emergency maintenance service!

Whenever you need help quickly: Our emergency maintenance service is there for you all around the clock. 

for district heating and electricity Phone number 03641 688-888
for gas Phone number

0800 0688 886

More information regarding emergencies  

Willkommen im Kundencenter der Stadtwerke Jena

Everything under one roof: 

At our Stadtwerke customer service center in the Saalstraße 8a, we offer you a comprehensive service and a personal consultation regarding all products and services by the Stadtwerke companies. 

Learn more here