Stadtwerke Jena Customer Service Center


Everything under one roof 

A wide range of services all around energy, mobility, housing and recreation are bundled in one place at the Saalstraße 8a. 

At our new Stadtwerke Jena customer service center, we offer you a comprehensive service and a personal consultation regarding all products and services by the Stadtwerke companies Stadtwerke Energie Jena-Pößneck, Jenaer Nahverkehr, jenawohnen und Jenaer Bäder. 

The modern customer service center offers plenty of room for properly consulting our customers. Further, you will find competent and friendly advisors there that will help you with any of your concerns. You can also purchase tickets for the local public transport (Jenaer Nahverkehr) at our express lines.

Please use our online booking tool for service without any waiting time.

Book an appointment

How to find us

Stadtwerke Jena Kundencenter - Self-Service

Our opening hours 

Monday to Friday 8 am to 6 pm
Saturday 9 am to 2 pm


Take advantage of the opportunity to make an appointment online ahead of your visit!

Book your appointment at the Stadtwerke customer service center online


Stadtwerke Energie Jena-Pößneck

  • supply of electricity, gas and district heating
  • support of existing customers 
  • conclusion of new contracts 
  • consulting private as well as commercial customers 
Book your appointment now

Jenaer Nahverkehr 

  • sale of tickets 
  • sale of souvenirs 
  • conclusion of contracts for subscription tickets and customer service 
  • conclusion of contracts for the JobTicket and customer service
Book your appointment now
Stadtwerke Jena Kundencenter Beratungsgespräch

Jenaer Bäder

  • sale of tickets 
  • sale of gift vouchers 

Service right at the welcoming desk

  • Provision of information 
  • Acceptance and delivery of applications and other forms
  • Scheduling of appointments with the appropriate consultant on site 
  • Forwarding of questions, concerns and complaints to the appropriate contact person

Stromspar-Check berät im Stadtwerke-Kundencenter

Am 30. April, 30. Mai, 27. Juni und 1. Juli von jeweils 9 bis 11 Uhr ist das Team des Stromspar-Checks vor Ort, um individuelle Beratungstermine in den Haushalten zu vereinbaren.  


Gemeinsames Kundencenter der Stadtwerke Jena Gruppe

Media facade and artwork Supra

Service on the inside, art on the outide of the building: The exterior facade of our new Stadtwerke customer service center sets an urbanistic accent and simultaneously constitutes an artistic point of light in the city center of Jena. Every day, the so far unique LED media facade showcases an artwork by the internationally renowned artist Robert Seidel who was born in Jena. 

>> You can find out more about the media facade here. 

 The latest news regarding the customer service center

To the newsroom