Here you can find up-to-date documents, forms and information
Components of the contract
The General Terms and Conditions are integral part of your gas contract.
download General Terms and Conditions natural gas since 1. Januar 2023
download General Terms and Conditons natural gas - contracts concluded online since 1. Januar 2023
Did you conclude your contract before 1 March 2022?
FIn your case, different general terms apply. They were last updated on 1 January 2023 and passed on to you.
download General Terms and Conditions - natural gas valid from 1 January 2023
download General Terms and Conditions natural gas - contracts concluded online valid from 1 January 2023
Ordinance on general terms and conditions for the basic supply of household customers and the substitute supply with gas from the low-pressure network (Basic Supply Ordinance - GasGVV) of 26 October 2006 (BGBl. I p. 2391, 2396), as last amended by Article 10 of the Act of 29 August 2016 (BGBl. I S. 2034).
Terms of Stadtwerke Energie Jena-Pößneck GmbH additional to the ordinance on general terms and conditions for the basic supply of household customers and the substitute supply with gas from the low-pressure network.
Forms and meter readings
You can request basic supply with electricity and / or natural gas using our application form. Fill it in directly in your browser or download it for printing.
downloadDownload registration form basic supply
Once completed the form, send it to us by E-mail or post. You are also welcome to hand it in at our service offices during opening hours. We are happy to answer any questions you might have about your energy.
Here you can find our form for granting a SEPA direct debit mandate. You can either complete it directly in your browser or download it for printing. it is necessary to submit the mandate with an original signature.
download Download SEPA direct debit mandate
Your advantage: If you grant us the SEPA direct debit mandate, we can debit all payable amounts easily and duly directly from your account.
After completing the form, please send it to us by E-Mail or post. You are also welcome to hand it in at our servicecentre.
You can report your meter readings via our customer portal oYou can find all information necessary in the handover certificate. If you decide to move, please keep in mind to terminate the contract in due time with 14 days of anticipation.
You can either complete it directly in your browser or download it for printing.
You will need your customer and meter number.
In general, meter readings take place once a year in order to create the annual consumption bill. We will inform you in advance about the exact date. The day on which the reading takes place, our field workers will be present during the morning and afternoon to take readings of all your meters.
Billing and payment
In order to prevent a supply stop in case of non-fulfilment of obligatory payments following § 19 par. 2 StromGVV/GasGVV, we offer you the conclusion of a preventive agreement.
download model preventive agreement
If you worry about not being able to carry the (energy) costs anymore, there is the opportunity to receive support from jenarbeit (jobcentre of Jena) or the Fachdienst Soziales (special social service of Jena) to secure your subsistence.
Move and contract termination
You are moving or want to terminate your electricity contract with us for other reasons? What a pity. However, we have prepared some information and created an easy way to realise the contract termination.
The basic supplier is the supplier who, in a general supply grid area, provides most households with its services. Every three years, the grid operator determines the basic supplier (cut-off date since 2006: 1st of July) for the next three calendar years. It is then published online by 30 September each year. The respective land authority decides on objections to said determination. In the event of a change of the basic supplier, all existing supply agreements continue to apply at the conditions and prices prevailing at the time of the change.
We talk about substitute supply when a customer consumes gas from the low-pressure network without this withdrawal being attributable to a supply or a specific supply contract. As long as the customer has not concluded a gas supply contract, he will be supplied for a maximum of three months at the conditions of the substitute supply.
In case of questions or problems regarding your energy supply, please contact our customer service per post (Stadtwerke Energie Jena-Pößneck GmbH, z. H. Kundenservice, Rudolstädter Straße 39, 07745 Jena), per phone (03641 688-366) or per e-mail (firstname.lastname@example.org).
If we are unable to reach a mutually satisfactory solution to a complaint, you can find consumer information on dispute resolution here:
Consumer service of the Federal Network Agency for Electricity and Gas (Bundesnetzagentur für den Bereich Elektrizität und Gas)
The Federal Network Agency's consumer service provides you with information on the applicable law, your rights as household customer and on dispute resolution procedures for the electricity and gas sectors. They can be reached at the following contact details:
Bundesnetzagentur für Elektrizität, Gas, Telekommunikation, Post und Eisenbahnen
Phone: Mo.-Fr. from 09:00 Uhr until 15:00 Uhr
National info-hotline: 030 / 22480 - 500 or 01805 / 101000
(tariff landline 14ct/min; tariff mobile communication 42 ct/min)
Telefax: 030 / 22480 – 323
In order to settle disputes in accordance with § 111 a EnWG, a conciliation procedure can be requested from the Schlichtungsstelle Energie (Energy Conciliation Board). It can only be demanded if, beforehand, our company's customer service has been called and no mutually satisfactory solution has been found. Our company is obliged to participate in the conciliation procedure of the Schlichtungsstelle Energie.
Schlichtungsstelle Energie e.V.
To settle disputes in the areas of solar roof, battery storage and charging technology, you can apply for a conciliation procedure at the Zentrum für Schlichtung e. V. (Centre for Conciliation) as the universal conciliation body of the Federal Government. It can only be demanded if, beforehand, our company's customer service has been called and no mutually satisfactory solution has been found. We are not obliged to participate in a dispute resolution procedure. However, our company has voluntarily agreed to do so.
You can reach the Universal Arbitration Board of the Federal Government at the following address:
Universalschlichtungsstelle des Bundes Zentrum für Schlichtung e.V.
Straßburger Straße 8
77694 Kehl am Rhein
Phone: 07851 79579 40
Fax: 07851 79579 41
Online platform for reconciliation
Since 15 February 2016, consumers have the possibility to obtain free assistance for submitting a consumer complaint about an online sales contract or online service contract as well as information about the procedures at the consumer arbitration boards in the European Union. You can do this via the online dispute resolution platform (ODR platform) of the EU. The ODR platform can be accessed at the following link: http://ec.europa.eu/consumers/odr