As payment methods, you can choose between Master Card, VISA and PayPal .
FAIRTIQ does not debit the day of the journey. This is supposed to ensure that the best possible fares are debited.
As soon as a journey was made, you can find it on the draft bill. However, at this point, your payment method has not been debited yet.
The debiting does not happen on a daily base*, but once an amount of 15 euros or the end of the mont is reached (latest). (*for new customers: the first 5 days will be debited on a daily basis)
If your payment could not be processed, your account will be blocked automatically. FAIRTIQ will tray again to initiate the payment and contact you, once the defect has been rectified. Payment errors occur when your bank institute negates our transaction.
Possible reasons are:
checkyour card has expired - in this case, please add your new card
checkyou have reached a limit
checkthe token for authorising FAIRTIQ has expired
checkplease call your bank in order to receive further support
Problem solving: a basic rule is that adding the payment method once again can help to solve the problem