How to contact the Jenaer Nahverkehr or the JES Verkehrsgesellschaft 


Do you have questions about our fares or want to purchase tickets? Then please feel free to book an appointment via our appointment booking portal or visit us at our customer service center.

If you have any another request, please feel free to use our contact form. We will forward your inquiry to the appropriate division as quickly as possible.

Alternatively, you can contact us directly via email or phone.


In person

At the Stadtwerke customer service center, our employees are happy to help you personally. 


Learn more

On the phone

You can get information about timetables and fares via the VMT service telephone.

 0361 19449.


Dienstgebäude mit Firmenschriftzug

Per mail

Send us your request to our business address: 

Jenaer Nahverkehr GmbH                            JES Verkehrsgesellschaft mbH
Keßlerstraße 29                                              Borgfeldstraße 4
07745 Jena                                                      07607 Eisenberg

Lost & Found 

Have you lost something in one of our vehicles? Here you will find all important information regarding lost and found items.

More information

Contact us

You can also send us your inquiries online. As your opinion on the quality of the local transport is important to us, we also welcome your suggestions, requests or criticism - in this way, you help us to further improve our service.

Your contact details

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When you contact us via this contact form, the data you provide will be stored by us in order to be able to answer your request. Further information, in particular on storage and retention periods, your rights as a data subject and the possibility of revocation or objection, can be found in our Privacy Policy.


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