Tenant Support

With people, for people: Support for our tenants

As the largest housing company in Jena, we consider ourselves to have a certain responsibility regarding our tenants. Their needs are our focus. We want to be there for you, even in difficult situations.

You are in financial distress? You can no longer pay the rent or already have rent debts? A dispute with the neighbors threatens to escalate?

Come to us when you need help. Our social management advises you on rent debts, offers support in emergency situations, looks for problem solutions with you and mediates conflicts. Our employees are the contact persons for complaints of any kind. They also offer help in organizing age-related relocations. In all this, they work closely with many associations and social institutions in the city.

Our social management supports and advises you on the following topics:

  • Payment difficulties & rent debts
  • Complaints
  • Neighbourly conflicts
  • Remediation measures
  • Help in emergency situations ('wohnschirm')
  • Living for elderly persons