Repairs & Emergency service


If you detect damages in your flat, your house, or an outdoor facility, please fill in our form sheet to register damages.


Form sheet damages

Emergency service

In the event of damage outside the opening hours of our service centers (Mo - Thu 9a.m. - 5p.m., Fri 9a.m. - 14p.m.), please contact our emergency service at the phone number 03641 884-488 .


When do I call the emergency service?

  • Complete blackout
  • Failure heating, cold water supply and sewerage
  • Environmental damage
  • Fire
  • Backflow
  • Disorders regarding elevators
  • Pipe break
  • Gas odor


In case of violations of the house rules, you can reach our security service every day between 6 p.m. and 4:30 a.m. by calling 03641 884-488.


When do I call security?

  • in case of violation of the house rules.
  • for vandalism and destruction
  • in the event of nighttime disturbance and neighbor disputes