Advice & Download Center

Once a year, you as a tenant receive a statement of operating costs from jenawohnen GmbH, in which all flat-related costs are listed exactly and for the year in question.

According to the law, we have 12 months after the end of the accounting period to send you the statement. Of course, we will always try to send it to our tenants as quickly as possible.

Unfortunately, however, it is not possible to prepare the operating cost statement for all 14,400 tenants at the same time due to logistical reasons, which is why there are different delivery dates.

If you need the statement of operating costs for your tax return, you can first use the statement from the previous accounting period. Please inform the tax office that have not yet received the new statement, but that you will submit it later.

The advance payment for operating costs consists of two separate parts: the net operating costs and the heating costs. It can happen that too much has been paid in advance for one of the two and too little for the other. These then balance out altogether. Nevertheless, for the next settlement period, the part for which too little was paid in advance in the previous year will be increased so that no additional payment will be necessary again.

It seems to me, that my heating costs are quite high. How can I save heating energy? 

Tip: Set a constant temperature on the thermostatic valve of your radiator. Then, the thermostat regulates the room temperature completely automatically. The desired room temperature is kept constant without you having to touch the thermostatic valve again.

Better not: Do not heat your living spaces "on demand". Constantly changing the thermostatic valve to a higher or lower temperature has been proven to lead to significantly higher heating costs.

Remember: If a cool room has to be reheated, this costs more energy than if you keep the temperature in your rooms more or less constant! You do not save any heating energy by constantly adjusting the thermostatic valve - but quite the contrary.

So: Set an even temperature on the thermostatic valve of your radiators. Heat each room separately. Keep the doors to any rooms that are not heated shut.

I moved into my flat in October and have a high additional payment for heating costs - what is the reason behind this? 

In winter, you have to heat more than in summer due to the lower temperatures outside. Consequently, heating costs are higher in the cold season than in the warm months of the year.

If a tenancy exists over an entire billing period (January to December of a year), then the costs for heating (monthly advance payments) compensate one another over the year:

In the months of January to March/April, the heating costs are relatively high - higher than the monthly advance payment, which is based on an annual average ("day degree figures").

In the following months, however, consumption will be much lower due to rising outdoor temperatures. Your monthly advance payment will therefore be comparatively too high. The amount of the monthly advance payment within a billing period generally remains unchanged. However, since no heat is taken in the summer months, but the same monthly advance payments continue to be made as in winter, the costs for the heat supply ultimately balance out each other on an annual average.

If you only move into a flat in October, such an equalisation is not possible. According to the day-degree table, the months of October, November and December are among the most heating-intensive months of the year. The costs for heating during these months therefore exceed the monthly advance payments, which are calculated based on the summer heat consumption. This is the reason behind the additional payment.

Your waste disposal costs are made up of the basic fee per inhabitant and the volume-based fee per collection of residual waste. The basic fee already includes the costs for the disposal of organic waste, paper, light packaging etc.

If we consistently separate our waste, the volume of residual waste decreases. In this way, the volume-based fee for waste disposal can be reduced by up to 50 percent.

Help us! Waste separation saves resources and returns recyclable waste to the material cycle. You too can make an important contribution to the environment - and at the same time save costs for waste disposal.

The tasks of the security service at a glance:

S - Security
O - Order
C - Cleanliness

The security team

• ensures security in the flats and in your living environment
• ensures that tenants observe the house rules (especially the quiet hours)
• monitors the traffic safety obligation in the residential area (makes sure that danger zones are secured and that escape routes in the houses as well as fire brigade access routes are kept clear)

What else does the security service do?

• They check the interior and exterior lighting.
• They check whether all doors and windows can be shut/locked.
• They report urgently needed repairs.

Emergency number security team:
(03641) 884-488 (daily between 6 p.m. and 4.30 a.m.)

jenawohnen GmbH assumes 30 % of the total costs for the security service and the caretakers. This 30% corresponds to the share of administrative costs. In contrast to the apportionable tasks of the security service and the caretakers, such as ensuring compliance with the house rules or monitoring technical installations, repair and administration costs are also incurred that are not passed on to the tenants. Thus, only 70 % of the costs have to be assumed by the tenants. Irrespective of this, the caretaker documents their work performance on a daily basis, based on which the share of administration and maintenance costs can be verified.

The item "garden maintenance" includes, amongst others, staff costs for garden maintenance, mowing and fertilising of the lawn, cutting bushes, trees and hedges, watering plants, and the electricity- or gas costs for the grass cutter. 

The operating cost item "rainwater" was levied for the first time in 2004. The reference value for the precipitation water charge is the respective living space.

The charges are incurred for the disposal of precipitation water, such as the discharge of rainwater in sewers.

How much rainwater is discharged from the property into the public sewage system depends on

• the sealed and connected areas and
• the type of sealing of these areas. 

Sealed and connected surfaces are thus differentiated according to whether they are "asphalted", paved with "ungrouted flagstones" or with "grass pavers (eco-pavers)". In the case of connected roof surfaces, a further distinction is made between "normal roof surfaces covered with roof tiles" and "green roofs".

Basically, the water is always supplied as cold water. Therefore, the total water consumption of cold and hot water is combined under the item "Cold water consumption". Under the item "hot water consumption", only the energy used to heat the hot water is billed.