Key or transponder

Apply for a replacement or additional key / transponder

Have you lost your key or transponder or do you need another one for a family member? Then use the form and apply quick and easy for a new key or transponder.

For emergencies outside our business hours, please contact the emergency service on: 03641 884-488

Tenant data

 

Have you lost a transponder? Then fill in the required fields. You can leave the fields under “Key” blank.

If you have lost a key, we need the information under “Key” from you. You can leave the fields for transponders blank.

Transponder

Would you like to report the loss of a transponder?

If you lose a transponder, please inform us about the color.

Do you need one or more additional transponders? Please let us know the number. The fee for a replacement or an additional transponder is 20 EUR.

Key

Would you like to report the loss of a key?

Which key have you lost? (front door key, apartment key, mailbox key)

Do you need a replacement?

Do you need one or more additional keys? Please let us know the quantity. *

*Compulsory field

 

When you contact us via this contact form, the data you provide will be stored by us in order to answer your request. Further information, in particular on deletion and retention periods, your rights as a data subject and the possibility of revocation or objection, can be found in our information on the use of your data and the privacy policy on our homepage. 

 

What happens next?

After submitting the form, a tenant advisor will check your request and then get in touch with you.

In the event of a key replacement, you will receive written permission from us to duplicate a key. Use this to contact the locksmith named on the authorization. The locksmith will make a new key for you. * The costs incurred will be borne by the tenant.

If you have requested a transponder, you will receive another transponder or a replacement as soon as possible. We will contact you regarding the handover.

You can find out everything you need to know about transponders and the electronic locking system here: 

Electronic locking system